How late can I pick up my vehicle?
Monday through Thursday, you can pick up your vehicle in Service until
7pm or the Main Office until 9pm. Friday's your vehicle can be picked up
until 6pm and Saturdays before 5pm. Other arrangements may be made
through your Service Adviser, including drop off of your vehicle at your
home or office.
What if my car isn’t done today?
When we contact you with the estimate to repair your vehicle you will be
given an approximate completion date and time, if the vehicle will not
be done you will be update with a new completion time.You can also check
our online SERVICE TRACKER for the most up to date status for your
vehicle. This tool connects directly to our Service Department and will
tell you if the vehicle is in the shop, awaiting parts, awaiting
approval from you, or ready to be picked up. All you need to log in is
an email address and your phone number.
Can I get a loaner?
We do not have loaner cars, however, we do have a Rental Program that
would entitle you to a vehicle if your vehicle should breakdown. Please
contact Michelle DeLacy at (716)668-1200 ext 202 for more information
on this valuable coverage.
Can you shuttle me to Buffalo, Amherst, Springville, etc.?
Yes, with advanced notice we can shuttle you anywhere. Just let your
Service Adviser know you will require transportation when you schedule
your appointment.
Is the diagnostic fee waived if I have the repair done?
The diagnostic fee is the time required for the Certified Technician to
determine the concern with your vehicle. In many cases this requires
the Technician to put your vehicle on a lift, remove wheels and/or other
parts, test connections, hoses, belts, and hundreds of other integral
parts to verify the cause of your concern and determine the length of
time required to repair it. This fee cannot be waived.
Do I need an appointment for routine maintenance work?
No appointment is required, however to minimize your wait time we recommend that you make one.
Do I need an appointment for Diagnostics (ie. Check Engine Lamp, Wrench Lamp, Noise, Vibration Concern)?
No appointment is required, however you may have a slight wait time to have the diagnostics performed.
What is the phone number to the Parts Department?
The direct number to Parts is (716) 668-2364.
Can I have my vehicle washed?
Although we do not wash every vehicle if you have a specific request we
will do our best to accommodate your needs. We do have a full detail
dept and if you would like to have a complete vehicle detail (charges
would apply) we can do that while your vehicle is in for service.
Do I have to wait? How do I get home?
We provide a complimentary shuttle to and from your home or work or pretty much wherever you wish to go.
What information do I need to provide to order a part?
The quickest and easiest way information you can give us, is the VIN #
of the vehicle you require a part for. This will ensure that the part is
built specifically for the vehicle in question. You could also provide
the Year, Make and Model of the vehicle.
How long does it take to get a part, if it’s not in stock?
Most of our parts come in overnight and you can pick them up or have
them delivered the next day. A few parts, ones that are less common
take an additional day or two.
What if I need Parts when your Department is closed?
We have a website, www.fordparts.com
and you can order your parts 24 hours a day. These parts can be picked
up from our Parts Department, in most cases the next business day, or
shipped to your home or business which may take a few extra days.
How often do I need to change the oil in my vehicle?
There are many variables that determine how often an oil change is needed (climate, drive time, highway or city street driving, etc.) You should refer to the Scheduled Maintenance section in your
vehicle’s owner’s manual.
Should I consider using synthetic motor oil in my vehicle?
Synthetic motor oils can be a good choice for high output, turbocharged or supercharged engines. Or for vehicles that are used for towing (especially during hot weather), and vehicles that operate
in extremely cold or hot climates. Although more expensive than mineral-based oils, synthetic motor oils can improve fuel economy and provide longer intervals between changes.
Your tires should be rotated every other oil change, or every 6000 miles. Neglecting to rotate tires is a major cause of premature tire wear.
Is it really necessary to replace my timing belt at the recommended interval?
YES. The failure of a timing belt in many cars can result in major engine damage. The cost of repairing an engine with a broken timing belt is much greater than the cost of a timing belt replacement.
I have a belt making a very loud squeal on my car. Should have it changed?
Inspect & replace belts regularly. The belt system in your car helps such things as your alternator and air conditioning compressor to operate correctly. When a belt breaks, they can cause
costly damage. To avoid this, inspect them regularly for wear. If they are showing signs, go ahead and replace them before they become a problem.
What does it mean if my "check engine" or "service engine soon" light comes on?
There are many sensors and computerized components that manage your vehicle’s engine performance and emissions. When one of these fails, the "check engine" light is illuminated. Although your car
may seem to run fine, it is important to have the issue addressed to prevent long-term problems.
What should I do if my car starts to overheat?
This is a very serious problem – if your car overheats for too long, you can damage your engine. As soon as possible, find a safe place to pull off the road and shut the engine off! Do not attempt
to check the fluid level in the radiator; the hot fluid can cause severe burns. The best thing to do is have your car towed to your local Ford Dealership .
Why is engine oil milky brown?
Milky brown engine oil is an indication of coolant in the oil. This can be caused by a blown head gasket (or other gasket), a failed transmission cooler, or cracked casings. This condition is very
serious and needs to be checked by a professional technician immediately.
How do I make sure my car battery has a good electrical connection?
Battery cables and terminals should be cleaned and inspected periodically to make sure they provide a good electrical connection.
When should I replace my car’s fuel filter?
To help ensure dependable, trouble-free performance, replace your car's fuel filter approximately every 30,000 miles or as recommended in your vehicle's owner's manual.
When should I change my spark plugs?
For maximum fuel economy and peak engine performance, your spark plugs should be replaced every 30 months or 30,000 miles.
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