Dear Valued Customer,
When it comes time to service your vehicle,
you can trust our factory certified service technicians at DeLacy Ford - They
are here to serve you! Our service
department is second to none. They're ready to do repairs, replacements,
adjustments or checkups.
You made a significant investment when you
purchased your vehicle, and taking an active role in maintaining your vehicle
will help to protect that investment. Not only should you use our factory
certified service department for major repairs, but also for standard
maintenance such as Oil and Filter Changes, Tire Rotations and Balancing.
Proper maintenance will help extend the life of your vehicle and preserve its
value. In addition to helping you avoid costly repairs down the road, regular
maintenance will optimize the performance, safety and fuel efficiency of your
automobile.
Don't leave this most important investment in
the hands of just any corner mechanic... Trust the professionals at DeLacy Ford
to keep your vehicle properly maintained and running at peak efficiency! Call
us at (716)668-6301 to schedule a service appointment today, or simply sign
into our Virtual Service Department below to book your appointment online.
At DeLacy Ford, we share a common goal with
our customers. We want to get you back on the road as soon as possible, while
providing you with courteous, professional, hassle-free service.
To achieve this goal, we start working for
you even before your vehicle arrives in our service department. Our online
booking service offers you the opportunity to schedule your service appointment
with us at your convenience, without ever having to pick up the phone. Once you
arrive, rest assured that our factory trained technicians are working with the
latest diagnostic technology to diagnose and repair your vehicle quickly and
correctly. When your vehicle is completed we can email, text, or call you, the
choice is yours. Just let one of our friendly service advisors know which
method is most convenient for you.
Please feel free to drop off your
vehicle and take advantage of our two-way courtesy shuttle to get you
where you
need to go and back, or come in and wait in our comfortable customer
lounge. We also offer our waiting customers of our WiFi network, just
ask your Service Adviser for assistance.
Lastly, once you have had your vehicle in for Service, you may receive a
survey from Ford. This may be mailed to your home or emailed,
depending on the information we have stored in our system for you.
Please, please take the time to fill out this survey. It is only 8-10
questions and lets Ford, and our future customers know that we take
Customer Service seriously. We hope that you will be able to complete
this survey as Completely Satisfied. If for any reason you were not
Completely Satisfied, please give me a call to discuss your concerns.
Your satisfaction is our main goal and your feedback helps us to serve
you in the future.
Thank you for your business and look forward
to servicing your vehicle in the future.
Sincerely,
Joe Doraski
Service Director
DeLacy Ford
(716)668-1200 ext 201
Email
55586|2672